At Powder Hound we strive to share our passion for the industry with our customers. With the best experience comes lots of hard work on our side of things. We want to offer you the best service possible and doing that starts with you! When you buy your gear from us we offer extensive service from customization and warranties, to saving money and time. Not only that, but we are able to invest in the community, support nonprofits, and stimulate the local economy. Here’s a breakdown on the benefits you’ll receive by shopping with us:
Ski Boots - Ski boots aren’t supposed to be uncomfortable. Our boot fitters are Master Fit Certified and have gone through extensive training to ensure our customers receive the best fit imaginable. When you purchase a boot and
a custom footbed from us we GUARANTEE the fit. That means all customization after the footbed is covered by us. The day you purchase your boot and footbed from us, we cook and customize the liners and/or shells to you. You can’t get that experience online! If you purchase your boots online or from another store we charge $50 for a liner cook, $190 instead of $150 for the custom footbed, and we can’t guarantee the fit. This is to cover costs of our employees, equipment, and time. Buying the boot from us in the beginning already covers that.
When you purchase a full set-up from us we will have it mounted on the spot or next day (depending on the customers needs). If you buy a ski OR
binding from us you’ll receive a mount by next day (or sooner if customer needs). If you bring in a ski and binding from online or another store you will be placed in the back of the line. It’s not because we don’t love you, it’s because we prioritize the customers that purchase gear from us. No matter what, we want to help you, but we can’t negatively affect anyone in the process. We do offer rush services for those customers in dire need.
We stand by our gear. If there’s a manufacturer defect or something that’s not right with your gear the warranty and experience is covered by us. Unfortunately, if you don’t buy your gear from us you’ll have to go through an extensive warranty process with the online company you purchased from. This takes longer for the customer and you don’t always get what you want. Our warranty department has experience and is able to diagnose the issue. Our techs are able to fix most things from boots and skis to bindings. Let us help you with no hurdles. Shopping with us in the beginning guarantees that.
As we’ve been mentioning above there are numerous benefits from shopping with us. We don’t price gouge. Our prices match online or MSRP. We offer free service for all items purchased from us and we stand by our product. Shopping with us saves time and money. When you’re looking for a specific set-up and you begin the journey online you start with typing what you want in your preferred search engine. Let us be your search engine. We can eliminate items faster than your computer can and we can steer you in the right direction. Reviews online are personal experiences people have had with their gear, not your experience. We have the facts. We know the construction of all of our products and can point you in the right direction. If you want a more extensive experience, try our demo program! You literally get to try the ski BEFORE you buy it!
Shopping from us stimulates the local economy. We are able to create jobs for our local economy and provide more support for our local non-profits. This keeps your dollars local rather than sending them directly to random online companies based in other states.
Shopping from us ensures our awesome location which is necessary for people who need quick fixes or immediate support while on the mountain.